Dedicated customer support
Our team is available Monday through Sunday from 10:00 a.m. to 6:00 p.m.
Contact form
Ordering and Shipping
Where is your company located?
We are located in France in Paris.
Are your lamps compatible with LED bulbs?
You can track your order at any time. In fact, you will receive a tracking link by email as soon as your order is shipped.
I made a mistake on my order
Don't panic, if you make a mistake you have 24 hours to change your delivery address.
Do you ship to my country?
We deliver to Europe and DOM TOM.
Returns and exchanges
There is an error on my order
We do everything we can to ensure your complete satisfaction. However, if an error occurs, we are able to refund you or reship it.
My order arrived damaged
In this case, simply send us a photo of the problem and we will re-ship the defective product(s) to you.
Delivery
What are the delivery times for France and Europe?
Delivery times vary depending on the destination and the delivery method chosen. Generally, orders are delivered within 6 to 8 working days.
What are the delivery costs and do you offer free delivery over a certain amount?
Shipping costs are calculated at checkout. We offer free shipping on orders over €75.
Do you ship internationally?
Yes, we ship to several European countries including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the Czech Republic.
How do I track the shipment of my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking link allowing you to follow the progress of your package.
Returns and Refunds
What is your return policy?
If you are not satisfied with your purchase, you may return items in their original condition within 30 days of receipt for an exchange or refund.
How can I return a defective or non-compliant item?
If you receive a defective or non-compliant item, please contact our customer service to arrange a return or exchange.
What are the time limits for obtaining a refund after a return?
Once the return is received and inspected, the refund will be processed and a credit will automatically be applied to your original method of payment within 14 days.
How do I track the shipment of my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking link allowing you to follow the progress of your package.
Customer service
How can I contact your customer service for additional questions?
You can contact us via our contact form available on the site or by e-mail at the address indicated in the " Contact us " section.
What are your customer support hours?
Our customer support hours are Monday through Sunday, 10am to 6pm.
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Customer service
7 days a week from 10 a.m. to 6 p.m.
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Fast delivery
2 - 5 working days in Europe
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Satisfied or refunded
30 days to change your mind
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Payment without fees
3x with Klarna